2018.03.02 - General Manager City of South Bend

General Manager

City of South Bend - South Bend, IN

Primary responsibilities of the General Manager include providing oversight to the general operations of the Century Center Convention Center and the Morris Complex (Performing Arts Center and Palais Royale Historic Ballroom). The General Manager will have direct oversight and responsibility for the financial, performance, scheduling, sales, service, operating and physical plant of both campuses, as well as all staff, contractors and vendors. The General Manager is expected to be an executive capable of leadership at the highest levels and competent in culture setting, strategic visioning, and customer experience.

Essential Duties and Responsibilities

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

  • Administer and/or lead in the generation and execution of specific plans for both campuses, including:
    • Sales
    • Marketing
    • Customer Experience
    • Preventative Maintenance
    • Venue Operations
    • Event Management
    • Food and Beverage
    • Capital Improvements
    • Financial Reporting and Forecasting
    • Event Booking
    • Safety/Security
    • Crisis Management
    • Public Relations
    • Stakeholder & Board Engagement
    • Quality Assurance
  • Develop and direct full time and part time staff
  • Select and manage contractors and vendors using City of South Bend purchasing guidelines
  • Identify and optimize revenue drivers while expanding customer reach and improving experiences
  • Oversee the day-to-day operations of both campuses, ensuring proper planning, execution and issue resolution
  • Represent the campuses and City of South Bend to potential customers, current customers, stakeholders, media and general public
  • Build meaningful relationships with stakeholders including Civic Center Board of Managers, DTSB, SMG, Hotel/Motel Tax Board, Visit South Bend/Mishawaka
  • Engage with Civic Center Board of Managers in pursuit of our mission and obtainment of goals
  • Partner with Executive Director and Deputy Director of Venues Parks & Arts in all facets of operation

Non-Essential Duties and Responsibilities

  • Perform related duties such as answering telephone calls, and perform other responsibilities as required


To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

  • Bachelor's Degree in communications, administration or business is required. Advanced degree preferred
  • Ten to 15 years of experience in an increasingly responsible position within performing arts and/or venue management industries

Knowledge, Skills and Abilities Preferred

  • Ability to communicate with supervisors, peers, or subordinates, providing information by telephone, in written form, e-mail, or in person
  • Ability to organize, plan, and prioritize work, developing specific goals and plans to accomplish work
  • Ability to coordinate the work and activities of others
  • Knowledge of Microsoft suites
  • Working knowledge of City or County government a plus

Certificates, Licenses, Registrations

  • Valid Driver's License required

To Apply

All applications for currently posted positions can be submitted online at www.southbendin.gov/jobs or at the application kiosks: 12th floor of the County-City Building (227 W. Jefferson Blvd.); Martin Luther King Jr. Recreation Center (1522 W. Linden); or O'Brien Fitness Center (321 E. Walter St.).

Pre-employment drug screen required

Download the full job description (PDF)

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